How to Evaluate AI Tools in the Social Sector (The Living Playbook)

How to Evaluate AI Tools in the Social Sector (The Living Playbook)

GenAI holds big promise for the social sector. But the real challenge is: how do you build an AI product that's both technically effective and socially impactful? That's where evaluation comes in. For engineers, it often means rapid, benchmark-driven tests. For development economists, it usually means rigorous studies like RCTs. Both are valuable, but neither is enough on its own. In the social sector, evaluation has to answer a bigger question: do GenAI products lead to positive, measurable change in people's lives at scale? That's why we built the Living Playbook for AI Evaluation in the Social Sector—a practical, evolving guide shaped with nonprofits, funders, and practitioners. 🔍 Explore the interactive playbook: https://eval.playbook.org.ai/ 📝 Contribute your feedback or nominate yourself as a contributor: https://forms.gle/JdNnjgwREvKfK8vu5