IATAtv 229d ago

Massimo Cicetti, Head of Innovation and Efficiency at IATA, explains the key changes in the latest edition of the Baggage Reference Manual (BRM). The BRM contains the latest best practices in baggage operations and policy. By applying these practices, baggage handling can help reduce the number of mishandled bags and related costs, as well as increase customer satisfaction in baggage handling. Order the IATA BRM: https://www.iata.org/brm Learn more about IATA Ground Operations manuals: https://www.iata.org/ground-operations-manuals