Universal Postal Union 37d ago

In this interview, Antonia Niederprüm, Head of the Postal Services and Logistics at WIK-Consult, discusses how the entry of new players is reshaping the postal and delivery market. She explains that increased competition can expand choice for consumers and businesses, drive quality, and encourage innovation. At the same time, it creates new challenges for designated postal operators, especially as parcel services become increasingly central to the market. Antonia also highlights the importance of protecting postal customers, particularly in rural and remote areas where competition may be limited. Affordable basic postal services, including parcel services, remain essential under universal service considerations. She further reflects on the capacity gaps facing regulators as they adapt from a letter-post-focused environment to a more dynamic and competitive parcel market. Finally, she underlines the UPU’s role as a platform for information exchange, guidance, and data-driven benchmarking between countries at comparable stages of development.