Universal Postal Union 26d ago

In this interview, Adam Tomczak, Group Head of International Delivery and Solutions Development at Allegro, discusses how the entry of new players is changing the postal and delivery market. He explains that e-commerce companies are increasingly building their own logistics supply chains, showing that non-traditional operators can match or even outperform established postal operators, parcel carriers, and integrators in areas such as service levels, customer service, and delivery times. This accelerating trend is placing growing pressure on postal operators to adapt to market realities. Adam also highlights the importance of protecting postal customers in a market largely driven by e-commerce parcel flows, where price sensitivity for sellers and receivers remains a key consideration. Finally, he reflects on how regulators can keep pace with rapid market change by monitoring trends and accessing real-time data from different regions. He underlines the UPU’s role in supporting information exchange and helping regulators make informed decisions at the local level.