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Complaint and Feedback Mechanism (CFM)

The Complaint and Feedback Mechanism (CFM) is a system that enables displaced individuals to express concerns, share feedback, and report issues related to humanitarian assistance and services at IOM-managed displacement sites.

IOM Somalia receives feedback and complaints through two main channels:

1. In person: CCCM teams are present daily at the sites and are available for direct interaction with camp residents.
2. By phone: Residents can call toll-free hotlines anonymously to share their concerns.