Institute of Development Studies 16d ago

As South Africa’s social grants system goes digital, this animation explores what happens when technology makes services harder — not easier — for the people who need them most. It looks at the risks of exclusion, confusion and weak accountability, and asks who is responsible when digital welfare systems fail. Drawing on DISPACT research, the video also highlights the strengths South Africa, and the world, can build on — from constitutional protections to citizen-led innovation — and shows how a fairer, more accountable digital future is possible. ------------------------------------ Find out more by visiting: https://www.ids.ac.uk/projects/citizen-voice-and-social-accountability-in-the-digitalisation-of-social-protection-in-south-africa-designing-the-use-of-responsible-digital-civic-technology-as-an-enabling-mechanism-dispact/ #DISPACT #Digital #digitalprotection #accountability #digitalwelfare