European Microfinance Platform 190d ago

AI seems to be everywhere these days. Legacy providers have embedded “co-pilots” to supercharge their existing products, and every start-up touts its approach to “GenAI for [...]”. The same is true for inclusive finance. AI has long since overhauled underwriting and promises to rewrite how financial services work from onboarding and customer support to market monitoring and product design. In this fast-paced, interactive session—complete with live polls, real-world examples, and even an AI “co-panelist”—we will unpack the good, the bad, and the hype. Together we will explore where AI is genuinely advancing inclusion, where new gaps and risks are emerging, and what capabilities and conditions the sector must build to ensure AI contributes to the broader goals of inclusive finance.