Lead Test Specialist, Letterkenny, Ireland

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge technology to keep operations running like clockwork. We don't just move the world forward - we're proud to be recognized as a Great Place to Work®, with 79% of our employees saying SITA is a great place to work. Here, we feel empowered, supported, and inspired to grow.

Ireland plays a key role in this global mission. Our engineering hub in Letterkenny, Co. Donegal develops aviation technology used worldwide. As highlighted in the Irish Times feature, “From watching planes to powering flight: how Letterkenny became a global tech hub,†innovation built here supports billions of passenger journeys every year.

https://www.irishtimes.com/advertising-feature/2026/02/26/from-watching-planes-to-powering-flight-how-letterkenny-became-a-global-tech-hub/

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

The QA Lead Test Specialist is responsible for ensuring the highest level of quality, reliability, and operational performance across complex enterprise systems. In this role, you will drive quality strategy, execution, automation, and validation activities across multiple modules in a mission-critical environment.

WHAT YOU'LL DO

• Lead end‑to‑end QA strategy, planning, and execution for product lines and modernization initiatives.
• Create, maintain, and execute comprehensive test plans, test cases, and automation suites aligned with system architecture.
• Conduct functional, regression, system, integration, performance, and UAT testing across diverse platform components.
• Ensure full traceability from requirements to validation using enterprise test management tools, governing test requirements, user stories, and test suites across releases.
• Validate new capabilities such as reporting modernization, enhanced alerting, rules engine updates, improved import/export workflows, UI enhancements, and cloud‑native behavior.
• Drive defect analysis, root‑cause diagnostics, and resolution working closely with engineering teams.
• Oversee, coordinate, and mentor distributed QA contributors including offshore testing teams.
• Contribute to or support integration between test management tools and CI/CD platforms (Jenkins, Azure DevOps, Git-based pipelines) to enable continuous validation.
• Assess quality risks and maintain traceability from business/technical requirements to test coverage and sign‑off.
• Ensure adherence to security, data residency, audit logging, performance, and compliance requirements.
• Promote QA best practices, continuous improvement, and a quality‑driven mindset across teams.

Qualifications

ABOUT YOUR SKILLS

• Significant experience leading QA for complex enterprise or mission‑critical systems (aviation/transportation preferred).
• Strong understanding of system integration, operational data flows, rules engines, reporting ecosystems, and large‑scale transactional platforms.
• Hands‑on proficiency with automation frameworks such as Selenium, Playwright, or Cypress.
• Skilled in API and performance testing tools (Postman, REST Assured, JMeter, Gatling, etc.).
• Hands-on experience with OpenText ALM Octane (or equivalent enterprise test management platforms), including requirements traceability, test suite governance, defect workflows, dashboards, and reporting.
• Experience integrating quality platforms with CI/CD systems (Azure DevOps, Jenkins, GitHub Actions).
• Experience testing cloud-native platforms and hybrid on-prem/cloud architectures
• Strong debugging and analytical skills with ability to interpret logs, SQL queries, distributed system behavior, and root-cause failures.
• Excellent communication, documentation, and cross‑functional collaboration skills.
• Comfortable operating in agile, multi‑team delivery environments with parallel projects.
• Highly organized, self‑driven, and capable of owning the QA discipline end‑to‑end.

NICE-TO-HAVE

• Experience with airport or airline operations systems.
• Familiarity with Databricks, Power BI, or reporting ecosystem validation.
• Exposure to rules engines, natural ‑ language configuration, or AI ‑ assisted QA practices.