Senior Analyst Credit and Collection, Kuala Lumpur, Malaysia

Overview

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

Are you ready to make a significant impact on our organization's success? We're seeking a dynamic Senior Analyst Credit and Collection to join our team and lead reporting and compliance activities related to credit control, collections, accounts receivable, and tax (TDS/WHT) across the APAC region, while managing a limited portfolio of customers. If you're passionate about credit governance, financial reporting, and compliance, this is an opportunity to make a measurable difference in one of the world's most dynamic industries.

WHAT YOU WILL DO:

• Lead APAC-wide reporting and compliance activities related to credit control, collections, AR, and tax (TDS/WHT).
• Prepare and deliver accurate credit and billing reports, including customized reporting for complex markets such as China and India.
• Oversee concession and project-related reporting, consolidating collection data and ensuring alignment with contractual requirements.
• Manage TDS/WHT reconciliation across APAC, resolving revenue mismatches and ensuring timely certificate tracking and deposit validation.
• Act as the primary point of contact for audit queries, ensuring reconciliations, reports, and documentation are accurate and audit-ready.
• Monitor credit exposures and overdue balances across APAC, providing analysis and dashboards for senior management.
• Manage a limited portfolio of customers, handling collections, reconciliations, and credit evaluations in line with policy.
• Contribute to process improvements to strengthen reporting quality, reconciliation efficiency, and credit governance.

Qualifications

WHAT WE'RE LOOKING FOR:

• Bachelor's degree in Finance, Accounting, Economics, or Business Administration.
• 5–7 years of progressive experience in credit management, accounts receivable, or financial reporting, ideally in a multinational or shared services environment.
• Demonstrated expertise in reporting and compliance activities, including preparation of credit/billing reports and reconciliation of tax or revenue mismatches.
• Hands-on experience with TDS/WHT reconciliation and customer certificate validation; exposure to GST or VAT processes in Asia-Pacific is a strong advantage.
• Proven ability to manage a limited customer portfolio (collections, reconciliations, credit evaluations) while driving reporting and compliance initiatives at a regional level.
• Strong knowledge of ERP financial systems.
• Advanced Excel and reporting skills; proficiency in Power BI and Business Objects preferred.
• Excellent organizational and time-management skills, with ability to handle multiple priorities under strict deadlines.
• Strong communication and stakeholder management skills to collaborate effectively with Finance, Tax, Contract Management, and external auditors.
• High integrity, professionalism, and attention to detail in managing sensitive financial information.