Operational BID Support Consultant, Rio de Janeiro, Brazil

Overview

WELCOME TO SITA

At SITA , we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Please submit your resume in English

ABOUT THE ROLE & TEAM

The role supports SITA BID Teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service. Additionally, the role maintains financial health by conducting analysis, reporting, and implementing cost optimization initiatives.

WHAT YOU WILL DO

Bid Support

• Drive the proposal of SITA standard support solutions (support model, SLA, etc.) to ensure consistent and long-term quality of service and customer satisfaction.
• Engage with clients for non-standard operational requirements to understand needs and provide tailored proposals in collaboration with Service Support Architects.
• Clearly identify and document risks and assumptions related to the identified support solution.
• Collaborate with cross-functional teams to develop accurate cost estimates and define contract schedules, including SLAs and support models. Actively support the negotiation of contractual terms with customers.
• Contribute to the preparation and submission of proposals, ensuring they meet client requirements, adhere to deadlines, and comply with legal and organizational standards.
• Track and analyze bid performance, conduct post-bid reviews, and maintain the bid support knowledge management database for continuous improvement.

Qualifications

ABOUT YOUR SKILLS

• 2-3 years of experience in customer success, or technical support roles, preferably in SaaS, IT, or service-based industries.
• Demonstrated experience in preparing client proposals, conducting market research, and collaborating across teams to develop support solutions.
• Proven ability to build and manage budgets, analyze trends, and deliver actionable financial insights.
• Strong experience in cross-functional collaboration and stakeholder communication.

Education

• A bachelor's degree in business administration, Computer Science, Engineering, or a related field. Master's degree is a plus.
• Equivalent work experience may substitute for formal education depending on the industry.

Certifications (Optional/Preferred) :

• ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level.
• Spanish proficiency is a asset