Head of Delivery & Transformation, Barcelona, Spain

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

We are looking for a senior leader to transform and professionalize the delivery and implementation of core products, with a strong focus on large-scale Cargospot implementations.

The mission of this role is to build a scalable, predictable and high-performing delivery organization, capable of executing complex, multi-year airline IT programs while significantly improving time-to-go-live, margin and cost control.

This role will play a critical part in enabling the next phase of growth by industrializing delivery and strengthening execution discipline across the company.

KEY RESPONSIBILITIES

End-to-End Ownership of Customer Implementations

• Lead the execution of complex enterprise software implementations for airline customers
• Own delivery across all phases: pre-sales handover, contracting and Statement of Work, design, build, test, go-live and hypercare
• Ensure consistent on-time, on-budget and high-quality deliver.

Industrialize and Standardize the Delivery Model

• Design and deploy a global, standardized delivery framework
• Define repeatable implementation models by customer segment and complexity
• Create reusable templates, accelerators and best practices
• Reduce delivery duration, variability and dependency on heavy customization

Strengthen Financial Control and Margin

• Establish rigorous project-level financial management, including margin by project, forecast at completion (EAC), and early detection of cost overruns and scope creep
• Improve predictability of professional services revenue and margin
• Drive disciplined change and contract management

Build and Lead a High-Performance Delivery Organization

• Lead and develop a global team of project managers, solution architects and delivery leaders
• Define clear roles, career paths and performance management frameworks
• Strengthen project management discipline and delivery governance
• Build succession and leadership pipelines

Act as a Key Partner to Product, Engineering and Sales

• Ensure seamless transition from sales to delivery
• Influence product and platform evolution to improve deployability and reduce customization
• Provide structured feedback from delivery to product and engineering
• Support sales in complex enterprise deals and contract structuring

Qualifications

SUCCESS MEASURES

Within 12–24 months, this role is expected to:

• Reduce average implementation duration from ~18 months to <12 months
• Increase average professional services margin by 5–10 points
• Achieve reliable project-level forecasting across the majority of active programs
• Material reduction in uncontrolled customization and scope creep
• Establish a globally consistent and scalable delivery operating model

EXPERIENCE

• 15+ years of experience in enterprise software delivery and transformation
• Proven track record leading complex enterprise IT implementations with total contract values typically in the €5M–€15M range
• Direct accountability for multi-million euro delivery budgets, margins and execution risk
• Experience managing multi-year programs (12–36 months) in mission-critical environments
• Prior senior experience in global consulting firms (Accenture, Deloitte, PwC, Capgemini, IBM Consulting) and/or enterprise software vendors with complex implementations

CORE COMPETENCIES

• Large program and portfolio management
• Professional services P&L and margin management
• Industrialization of delivery models
• Strong financial discipline and forecasting
• Change management and organizational transformation
• Executive-level stakeholder management

PERSONAL PROFILE

• Highly execution-oriented, hands-on leader
• Strong bias for simplification and standardization
• Low bureaucracy mindset, high accountability culture
• Comfortable operating in complex, regulated and political environments
• Strong credibility with customers, sales and engineering teams
• International mindset, used to leading distributed teams