Senior Technical Analyst, Kuala Lumpur, Malaysia

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

Provides technical implementation and support for a number of modules within an application suite.

What will you do

• Participate in User workshops to capture and understand customer requirements.
• Responsible for gathering, managing and analysing User/Technical requirements to design new application changes.
• Works with multiple stake holders during the project delivery and actively involved in all project meetings.
• Coordinates with the Implementation testing and support of application during delivery.
• Responsible for ensuring quality solutions are delivered to business users on time and budget.
• Contributes to the development of application and process best practices and using a consultative approach gets buy-in from all stakeholders.

Qualifications

EXPERIENCE

• At least 5 years' experience in deployment or support of application software implementing systems and modules with experience of multiple full lifecycle implementations.

KNOWLEDGE & SKILLS

• Provides maintenance and support of applications implemented.
• Understand SITA methodologies and practices.
• Drafts technical documentation that helps the maintenance of application.
• Escalates risks and issues that pose a significant impact to deliverables.
• Supports implementation of application and user acceptance testing.
• Understand the concept of IT security and its application to systems architecture.
• Good understanding of system integration and hardware.
• Expert understanding of Microsoft Windows Server operating system 2016 onwards, installation, troubleshooting, Windows clustering and domain controllers.
• Good Understanding of Messaging Platforms – MS MQ, Active MQ, Rabbit MQ, etc.
• Understanding of IIS web.
• Understanding of VMware concept.
• Understanding of SQL Installation, clustering, always on and DB maintenance.
• Basic understanding of scripting languages like HTML, JAVA script, XML is recommended.
• Basic understanding of Data Analysis software like SQL SSRS, Tableau, etc
• Strong Office software skills (MS Excel, Word Power. Point, etc).

PROFESSION COMPETENCIES

• Business Process Improvement
• Capacity Planning & Management
• Cloud Computing
• Conceptual Thinking
• Conflict Resolution
• IT Governance
• IT Service Management (ITSM)
• Innovation
• Managing Change
• Managing Risk
• Requirements Analysis
• Standards Procedures & Policies
• System and Technology Integration
• Systems Thinking
• Technical Excellence
• Technical Troubleshooting
• Technical Writing/Documentation

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS

• University degree or equivalent preferably in Computer Science Engineering Mathematics or similar.
• Where applicable a recognised professional qualification is desirable.