Senior Account Manager, Manchester, United Kingdom

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE AND TEAM

You will join SITA's Northern Europe Sales team, collaborating closely with a strong group of Account Managers.

This is a high-impact senior sales role managing MAG (Manchester Airport Group), one of the largest and most strategic airport customers in Northern Europe. You'll lead the commercial relationship across Manchester airports, driving new business growth, deepening executive partnerships, and shaping the long-term direction of SITA's footprint.

WHAT YOU'LL DO

• Drive all sales activities and set the strategic direction for profitable growth of the MAG account

• Own and manage the full customer relationship, acting as the trusted advisor and ensuring highest levels of satisfaction

• Develop and execute a documented business plan and ongoing Account Development Plan reviews

• Identify growth opportunities by understanding MAG's business needs and reframing their priorities through SITA's value proposition

• Build and manage a virtual team (BD, Solution Design, Commercial, Bid, Pricing) to ensure alignment, execution quality and sustainable growth

• Build a strong sales pipeline in collaboration with Marketing and ensure accurate, up-to-date forecasting

• Maintain full visibility of all commercial, delivery and operational aspects of the account, driving resolutions with relevant process owners

Qualifications

ABOUT YOUR SKILLS

• 10+ years' experience in a senior B2B sales or account management function

• Background in ATI, IT, Telecom or SaaS is strongly preferred

• Experience building C-level relationships

• Proven experience managing large, complex deals including financial structuring, negotiation and closing

• Demonstrated success achieving revenue growth, hitting sales targets and developing strategic account plans

• Proven business development and pipeline management experience in a large-turnover environment