Specialist Service Operations (VMware, Cloud and OS), Cairo, Egypt

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As Service Operations Specialist to assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first-class support activities to provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained to assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

What You'll Do

• • Provide support for platform-related issues, including troubleshooting and resolving complex problems.
  • Monitor platform and network performance to ensure high availability and reliability.
  • Configure and maintain infrastructure components: servers, storage, virtualization, and backup systems.
  • Collaborate with engineering and product teams to design and implement solutions that meet business requirements.
  • Perform upgrades, patches, and capacity planning for platforms and networks.
  • Document configurations, processes, and procedures for compliance and future reference.

Who You Are

• Technical Requirements
  • Cloud: Azure, AWS
  • Virtualization: VMware (VCF, VCD) – hands-on experience
  • Storage: SAN and NAS management
  • Backup: Veeam and Veritas background
  • Networking: CCNA-level knowledge
  • Operating Systems: Windows Server, Linux (Red Hat)
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2-3 years of experience in platform and network administration with L2/L3 support.
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration abilities.
  • Relevant certifications: VMware, AWS/Azure, MCSE, RHSA certifications are highly recommended.
  Qualifications

Qualifications