Travel Quality Specialist, Tunis, Tunisia

General

Description of assignment title: Travel Quality Specialist

Assignment country: Tunisia

Duty stations: Tunis (2)

Work location: On UN premises

Expected start date: 08/03/2026

Duration: 12 months(with possibility of extension)Long-term benefits and allowances

Sustainable Development Goal: 3. Good health and well-being

Host entity: WHO

Modality: Onsite

Type: National

Volunteer category: Specialist UCoS from Apr2026

Work schedule: Full-time

Number of Assignments: 2

Details

Mission and objectives:

• The World Health Organization serves as the directing and coordinating authority for public health within the United Nations system. WHO seeks to promote health, ensure everyone can attain the highest level of health, keep the world safe and serve the vulnerable through partnerships, people and countries.

Context:

• The organization is implementing Meeting and Travel Services (MTS) to streamline meeting coordination, travel
• arrangements, expense management, and compliance with applicable meeting and travel policies. Within this
• framework, the MTS Business Support Team is responsible for ensuring the effective day-to-day functioning of
• the system, providing user support, and contributing to the continuous improvement of MTS processes.
• The assignment aims to provide support to the Meeting and Travel Services, ensuring efficient technical writing,
• knowledge management and training.

Task description:

• Provide operational support to the TQS, with a primary focus on the review and approval of expense reports and related travel transactions, ensuring accuracy, compliance, and timely processing.
• Duties and Responsibilities:
• Under the supervision of the Travel Quality Supervisor, the incumbent will:
• Review and approve expense reports in accordance with WHO travel policies and procedures within established timelines.
• Verify supporting documentation and ensure completeness of claims submitted by travelers.
• Identify discrepancies, missing documentation, or policy exceptions, and communicate required corrective actions to travelers or administrative assistants.
• Assist with the review of travel requests and related travel transactions as required.
• Support invoice reconciliation activities.
• Perform other travel quality assurance tasks as assigned by the supervisor.

Eligibility criteria

Age: 18 - 80

Required experience: 3 years

Nationality: Candidate must be a national, legal resident or hold refugee status in the country of assignment.

Assignment requirements

Relevant experience:

• 3 years

Languages:

• French, Level: Fluent, Required
• English, Level: Fluent, Required
• Arabic, Level: Working knowledge, Desirable

Required education level:

• Secondary education

Competencies and values:

• - Integrity.
• - Respect for Diversity.
• - Assiduity and professionalism
• - Accountability.
• - Planning and organising.
• - Communication and Teamwork
• - Adaptability and Flexibility.
• - Creativity and innovation.
• - Self-management

Skills and experience:

• Experience in administrative, finance, travel, or operational support functions.
• Experience with travel management processes, expense claims, or financial transaction review is desirable.
• Experience with ERP systems such as SAP and travel management tools is an asset.
• Experience working with staff and external partners.
• Strong analytical skills and attention to detail.
• Ability to interpret and apply policies and procedures consistently.
• Good organizational and time-management skills.
• Ability to work under pressure and manage high transaction volumes.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong communication and customer service skills.
• Essential:
• A minimum of five (5) years of experience in finance or administrative positions is required. Knowledge of procedures and practices within the UN system is an advantage.
• Desirable:
• Relevant experience within WHO or another UN agency is an asset.
• Experience with ERP systems is an asset.

Area(s) of expertise:

• Business management, Administration, Logistics and Inventory

Driving license:

• -

Other information