Digital Knowledge Manager, Tunis, Tunisia

General

Description of assignment title: Digital Knowledge Manager

Assignment country: Tunisia

Duty stations: Tunis

Work location: On UN premises

Expected start date: 08/03/2026

Duration: 12 months(with possibility of extension)Long-term benefits and allowances

Sustainable Development Goal: 3. Good health and well-being

Host entity: WHO

Modality: Onsite

Type: National

Volunteer category: Specialist UCoS from Apr2026

Work schedule: Full-time

Number of Assignments: 1

Details

Mission and objectives:

• The World Health Organization serves as the directing and coordinating authority for public health within the United Nations system. WHO seeks to promote health, ensure everyone can attain the highest level of health, keep the world safe and serve the vulnerable through partnerships, people and countries

Context:

• The organization is implementing Meeting and Travel Services (MTS) to streamline meeting coordination, travel
• arrangements, expense management, and compliance with applicable meeting and travel policies. Within this
• framework, the MTS Business Support Team is responsible for ensuring the effective day-to-day functioning of
• the system, providing user support, and contributing to the continuous improvement of MTS processes.
• The assignment aims to provide support to the Meeting and Travel Services, ensuring efficient technical writing,
• knowledge management and training.

Task description:

• The incumbent develops and maintains knowledge resources and training materials for the newly deployed WHO Meeting and Travel systems.
• Key responsibilities include:
• Knowledge Management: Develop, organize, and maintain user documentation for Meeting and Travel systems (FAQs, manuals, guides), ensuring content is accessible, up to date, and aligned with business needs.
• Knowledge Systems: Manage and improve knowledge platforms (e.g., SharePoint, Intranet), standardize documentation formats, and promote best practices for knowledge sharing.
• Training Development: Design and produce training materials (videos, presentations, e-learning modules) related to Meeting and Travel systems, tools, and processes.
• Training Delivery: Conduct onboarding sessions, workshops, and trainings (in-person and virtual) for all user roles (e.g., planners, arrangers, end users).
• Continuous Improvement: Review training and knowledge resources, identify gaps, and collect user feedback to enhance effectiveness and relevance.
• Adoption Support: Promote a culture of learning, monitor training completion, and support the adoption of new systems and updates.

Eligibility criteria

Age: 18 - 80

Required experience: 3 years

Nationality: Candidate must be a national, legal resident or hold refugee status in the country of assignment.

Assignment requirements

Relevant experience:

• 3 years

Languages:

• French, Level: Fluent, Required
• English, Level: Fluent, Required
• Arabic, Level: Working knowledge, Desirable

Required education level:

• Secondary education

Competencies and values:

• - Integrity.
• - Respect for Diversity.
• - Assiduity and professionalism
• - Accountability.
• - Planning and organising.
• - Communication and Teamwork
• - Adaptability and Flexibility.
• - Creativity and innovation.
• - Self-management

Skills and experience:

• A minimum of five (5) years of experience in IT, Computer Science, Education, or a related field is required for candidates with a secondary education diploma, or three (3) years of relevant experience for candidates holding a bachelor's degree.
• Knowledge of procedures and practices within the United Nations (UN) system is an advantage.
• Desirable:
• Relevant experience within the World Health Organization (WHO) or another UN agency is an asset.
• Proficiency in technical writing, knowledge management, documentation, and training tools (e.g., Office Suite, website editors, CMS, e-learning tools).
• Proven experience in delivering training both online and onsite.
• Familiarity with IT systems, software, or platforms relevant to the organization.
• Excellent written and verbal communication skills.
• Strong organizational and project management abilities.
• Ability to simplify complex technical concepts for non-technical audiences.
• Collaborative and proactive mindset.

Area(s) of expertise:

• Administration, Information technology, Facility management

Driving license:

• -

Other information