Manager, Infectious Disease Case Management, South Sudan

JOB SUMMARY

The Manager, Infectious Disease Case Management leads the day-to-day clinical management of infectious disease care across the operational area, ensuring high-quality, patient-centered, and dignified treatment of suspected, probable, and confirmed cases. The role manages and supervises multidisciplinary clinical teams; ensures adherence to treatment protocols, clinical pathways, and infection prevention and control (IPC) standards; and maintains readiness to detect, isolate, and treat cases during outbreaks.

The Manager translates clinical strategy into operational delivery, supervises and builds the capacity of clinical staff, and serves as the operational point of coordination between case management and the surveillance, laboratory, IPC, Water, Sanitation, and Hygiene (WASH), mental health, and community engagement functions. The role operates in resource-constrained and sometimes insecure environments, requiring adaptability, clinical leadership, and the ability to work multicultural contexts.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

MAIN TASKS AND RESPONSIBILITIES

Clinical Management and Quality of Care

• Lead and oversee day-to-day case management activities across clinical care settings (such as treatment units, isolation wards, transit or screening points, and community-based care), ensuring early identification, triage, isolation, treatment, referral, discharge, and safe follow-up of patients according to approved protocols.
• Ensure the provision of high-quality, patient-centered, and dignified clinical care, and provide technical guidance on the management of severe infectious diseases and their complications.
• Support the development and adaptation of standard operating procedures (standard operating procedures (SOPs)), treatment protocols, and clinical pathways to the operational context, in line with organizational, national, and international standards (like Ministry of Health guidance and WHO recommendations).
• Oversee the rational use and availability of medicines, medical supplies, and emergency clinical equipment in coordination with logistics and pharmacy functions.

Outbreak Preparedness and Response

• Support rapid response during alerts, suspected cases, and confirmed outbreaks, including participation in outbreak investigation, preparedness assessments, simulation exercises, and contingency planning.
• Support the establishment and operationalization of treatment, isolation, and screening facilities, including patient-flow design and the organization of clinical services.
• Deploy at short notice to outbreak-affected or hard-to-reach locations as required.

Infection Prevention and Control

• Enforce strict adherence to IPC standards and disease-specific protocols, including correct use of personal protective equipment (PPE), decontamination, waste management, safe patient movement, and environmental cleaning.
• Conduct IPC risk assessments and implement corrective actions, working closely with Water, Sanitation, and Hygiene (WASH) teams to maintain safe clinical environments.

Team Leadership and Capacity Building

• Manage, supervise, and mentor multidisciplinary staff (such as clinicians, nurses, IPC staff, psychosocial workers, and community health workers), promoting staff safety, wellbeing, accountability, and adherence to humanitarian principles.
• Plan and deliver staff training and on-the-job mentoring — including bedside coaching and supportive supervision — on clinical management, IPC, triage, safe and dignified care, and patient safety.

Coordination and Representation

• Serve as the operational point of coordination with the surveillance, laboratory, Risk Communication and Community Engagement (RCCE), mental health, nutrition, logistics, and referral/transport functions to ensure effective, integrated patient care.
• Represent the organization in technical working groups related to case management and IPC, at the request of the line manager, and support collaboration with government partners, UN agencies, NGOs, and community leaders.

Monitoring, Reporting and Community Engagement

• Support the timely collection, analysis, and reporting of clinical data, maintaining accurate patient records, line lists, mortality reviews, and case reports.
• Monitor indicators related to quality of care, case fatality, referrals, and IPC compliance, and provide inputs to routine and situation reports in line with organizational, donor, and national reporting requirements.
• Support risk communication and community engagement related to prevention, early care-seeking, survivor support, and stigma reduction, promoting culturally appropriate, community-sensitive approaches.

Safeguarding, Compliance and Ethics

• Actively promote Prevention of Sexual Exploitation and Abuse (PSEA) standards within the organization and among partners and the communities served, and uphold organizational and donor compliance and ethics standards, conducting all work with the highest level of integrity.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily comprehensive.

MINIMUM QUALIFICATIONS

• Typically, a medical degree (such as Medical Doctor or an equivalent clinical qualification); postgraduate training in infectious diseases, tropical medicine, internal medicine, or public health is an asset.
• At least six years of progressively responsible clinical experience, including at least two years supervising or managing clinical teams.
• Demonstrated experience in the clinical management of infectious diseases, ideally including outbreak or humanitarian emergency settings.
• Strong knowledge of infection prevention and control principles and of clinical protocols and standards (like Ministry of Health guidance and WHO recommendations).
• Specialized certification or training in case management or IPC for high-threat infectious diseases is strongly preferred.
• Proven ability to manage, mentor, and build the capacity of multidisciplinary health teams.
• Strong analytical, reporting, and decision-making skills, including the use of clinical and reporting data.
• Demonstrated ability to work effectively under pressure in resource-limited, insecure, and multicultural environments.
• Excellent communication skills in the primary working language of the duty station; proficiency in additional languages relevant to the operational area is an asset.
• Willingness to travel extensively and deploy to remote or high-risk areas at short notice, including flexible hours where the response requires it.