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The Lived Consumer Experience in Product Safety [Session 2], World Consumer Rights Day 2026
Safe Products, Confident Consumers Dialogues
Consumer organisations are often the first to identify unsafe products and systemic failures in protection. In this session, Consumers International Members from across regions will share frontline insights on where product safety systems are failing consumers, which risks and products are causing recurring harm, and how consumer-led action — from testing and research to advocacy and collaboration — is driving impact.
Grounded in lived consumer experience, the discussion will surface shared priorities and set the direction for collective advocacy beyond World Consumer Rights Day and through 2026.
Moderated by:
Sue Davies
Head of Consumer Rights and Food Policy
Which? (UK)
Speakers:
Claudia Collado
President
Acción del Consumidor (ADELCO, Argentina)
Stefan Larenas Riobó
President
Organisation of Consumers and Users of Chile (ODECU)
Ouadi Madih
President
Federation Nationale des Associations du Consommateur Maroc (FNAC)
Rose Mpofu
Chief Executive Officer
Consumer Council of Zimbabwe
Michael Mungoma Okumu
Director of Programmes
Youth Education Network (Kenya)
#WorldConsumerRightsDay #ProductSafety
