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The Lived Consumer Experience in Product Safety [Session 1], World Consumer Rights Day 2026
Safe Products, Confident Consumers Dialogues
Consumer organisations are often the first to identify unsafe products and systemic failures in protection. In this session, Consumers International Members from across regions will share frontline insights on where product safety systems are failing consumers, which risks and products are causing recurring harm, and how consumer-led action — from testing and research to advocacy and collaboration — is driving impact.
Grounded in lived consumer experience, the discussion will surface shared priorities and set the direction for collective advocacy beyond World Consumer Rights Day and through 2026.
Moderated by:
Jon Duffy
Chief Executive Officer
Consumer NZ
Special address by:
Rémi Lang
Officer in charge of the Competition and Consumer Policies Branch
UN Trade and Development
Speakers:
Esben Grønborg Geist
Deputy Director
Danish Consumer Council
Francis Ho
Deputy Chief Executive
Hong Kong Consumer Council
Sandra Molenaar
Chief Executive Officer
Consumentenbond (Netherlands)
#WorldConsumerRightsDay #ProductSafety
